VendorSafe Privacy Policy

VendorSafe Privacy Policy

Effective Date: November 14, 2025

VendorSafe ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the VendorSafe website and services, including SMS-related features. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use the Services.

We may update this Privacy Policy from time to time. We will identify the current version and effective date on the Privacy Policy page. Your continued use of the Site or Services after an updated Privacy Policy is posted means the updated version will apply going forward.

1. INFORMATION WE COLLECT

We may collect your name, phone number, email address, company information, facility access selections, account details, transaction history, and other information you provide when creating and managing a VendorSafe account.

We may also collect derivative technical data such as your IP address, browser type, operating system, request metadata, access times, and pages viewed to operate, secure, and improve the service.

If you opt in to receive SMS messages from VendorSafe, we collect your mobile phone number and may collect message-related records such as consent status, opt-out status, and delivery-related metadata made available through our service providers.

2. HOW WE USE YOUR INFORMATION

We may use information collected through the Site or Services to:

- create and manage your account

- verify identity and support authentication

- process transactions and service requests

- support scrub dispensing and return workflows

- send account, service, security, and support communications

- monitor and improve service quality and reliability

- prevent fraud, detect security issues, and protect the integrity of our Services

- comply with legal obligations and enforce our terms

3. SMS/TEXT MESSAGING

VendorSafe currently uses SMS for consented account and service-related messaging. These messages may include account verification support, facility access updates, transaction notifications, security alerts, and support-related communications.

Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase.

Users may opt in to SMS through the VendorSafe website during account signup or later through account profile settings. Users may opt out by replying STOP to supported VendorSafe SMS messages or by disabling SMS preferences from their account profile settings. For help and opt-out guidance, visit /sms/opt-out/. For information about the current SMS program, visit /sms/.

VendorSafe does not use SMS for unsolicited marketing without explicit prior consent.

Mobile opt-in, SMS consent, and phone numbers collected for SMS communication are not shared with third parties or affiliates for marketing purposes.

4. WEB SMS CONSENT LOGGING

When users opt in or opt out of SMS through the website, VendorSafe records the event timestamp and request metadata for audit purposes.

5. DISCLOSURE OF YOUR INFORMATION

We may share your information with VendorSafe personnel, employers, provider administrators, service providers, and other entities as reasonably necessary to operate the service, fulfill contractual obligations, and comply with applicable law.

We do not sell, rent, or share your phone number or SMS consent with third parties for their marketing purposes.

6. SECURITY OF YOUR INFORMATION

We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no method of transmission or storage is completely secure. SMS is not end-to-end encrypted, and users should avoid sending sensitive information by text message.

7. YOUR CHOICES

You may update your account details, review the latest Privacy Policy, and manage SMS preferences from your VendorSafe account. You may also reply STOP to supported VendorSafe SMS messages to opt out.

8. CHILDREN'S PRIVACY

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

9. THIRD-PARTY SERVICES

VendorSafe may rely on third-party service providers to operate portions of the service, including communications, analytics, and payment processing. Those providers may process information on our behalf as needed to deliver the service.

10. CONTACT US

VendorSafe

2318 La Mirada Drive

Vista, CA 92081

Phone: 855-724-7273